The Agile Customer Experience (ACE)™ implementation methodology
Quantum Retail has embraced a new implementation methodology with the goal of speeding time to value, reducing implementation risk, minimizing product modifications, and ensuring user acceptance. This innovative software implementation process will result in smooth and easy user adoption while delivering quick time to value.
Methodology //
Successful software implementations generate user adoption while delivering value quickly. At Quantum, we have employed an Agile Customer Experience (ACE)™ implementation methodology. The Agile Customer Experience™ leverages the actual Q suite of products and live customer information to start delivering value and performance visibility in as little as 6-8 weeks of beginning an engagement. Quantum Retail implementations are proven to achieve and sustain significant return on investment, with customers achieving full program ROI within six months of deployment.
The ACE™ Difference //
Most software implementations take over a year to complete and disrupt a company’s people and processes. In today’s competitive market, retailers do not have the patience to deal with these disruptions or the time to wait for results. With ACE™, Quantum’s software solutions are implemented in a fast and low risk methodology, by phasing integration, change management, and value creation throughout the life of the deployment. Phased implementations help to reduce the risk associated with new software integration and align the companies’ business strategies with their customers.
The key differences to this implementation approach:
- Add immense value, starting early in the implementation
- Provide a roadmap to grow and change with a client’s needs
- Deliver a solution of unparalleled scalability and usability
- Allow the client to leverage a broader solution suite to address future needs built on top of the same platform
